Visitors Who Cares?
Frans Schouten, Synthesis International, The Netherlands
Caring for Guests at a major Leisure Venue in the UK
Nick Allen, Human Resource Development Manager, Center Parcs Ltd,
Meeting Customer Expectations
Sue Walker PhD, Senior Researcher, Centre for Leisure Research Heriot Watt University.
Quality Management: Theories and Themes
Francis Buttle PhD, Manchester Business School, University of Manchester
Developing a sound approach
Gerry Carver, Consultancy Director, L&R Leisure plc
Customer Care and Service Quality – Making the connection to performance
Tony Bovaird, Aston Business School
Customer Care in Practice
Professor Terry Stevens, Dean of Faculty of Leisure, Tourism and Health Care, Swansea Institute of Higher Education